FAQs


Most important & commanly asked questions from each customers.

Not to be worried, just let us know the concern, our technicians may help and fix your devices.
Onsite support is required when you have some minor/major problems with your device hardwares.
Our technicians tries to fix your problem ASAP, but they are never in hurry to work for a limited time only. They are going to extend their working hours for the oning supports.
Yes, we use automated software for this purpose, we never keep your record on some excel or word documents.
Our support hours are open 9.00 A.M (E.S.T) to 20.00 P.M Monday to Friday and 10.00 (E.S.T) to 19.00 P.M on Saturday and Sunday.
If our skilled technicians are not able to fix your issue, we are going to refund the full amount within 24 hours.
At Global Tech Squad Inc., our primary focus is customer satisfaction and that’s the reason our plans and policies are made in such a manner to avail maximum benefit to our customers by giving them timely services with 100% quality and satisfaction, which make a strong customer relation and make our customers come back to us again and again and become our permanent members.
Global Tech Squad Inc. acceptable mode of payment is through credit card, debit card or e-check. You are required to pay through our secured gateway. The payment amount is based on the plan you choose. After the payment is processed you are registered as Global Tech Squad Inc. customer and will avail our technical support as per your concerns.